Just Get Serious™
About Customer Service

An interactive, engaging and motivating learning experience ...

Customer service is serious business.  Your organization’s products, services, and very existence depend on customers and how they are served.  Make the service a positive, memorable experience.  It's the experience that keeps customers and brings them back.  It is the reason customers tell other people about an organization’s products and services.  Learn how to make the experience rewarding for everyone involved.

This motivating customer service program incorporates individual and group activities, the award-wining training video (SMILE), insightful personal examples, contests, and prizes.  The program will be customized to address the needs and concerns of the client and specific industry.

Depending on the needs of the each client,
participants will learn how to:

• Value their role in the customer service experience, regardless of their position
• Work better with co-workers, managers, other internal customers
• Interact better with external customers
  

• Communicate effectively over the phone, using email, and in person.
  
• Present themselves in a professional manner
• Create positive rapport with customers
• Create memorable “moment of truth” experiences
• Empathize and understand situations from the customers’ point-of-view
• Identify their personality style and adapt to style of their customers
• How to listen more effectively and ask questions to achieve better results
• Be positive when customers are not
• Work with customers to solve issues, before they become problems
• Deal with dissatisfied customers
• Be motivated and excited about their jobs
  

Online communication style assessments are available. Also available are programs on conducting customer surveys.

Donna Satchell specializes in helping businesses better serve their customers and helping business teams work better together.  Known for her engaging and motivating style of training, Donna has worked in various markets including government, small business, corporate, non-profit and educational.  Her programs are customized to meet the needs of the client and the audience.
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Donna Satchell the best trainer I have worked  with.  She is an excellent presenter, who is knowledgeable, enthusiastic, committed and very creative.  I witnessed firsthand how she made the customer service classes interesting and enjoyable. I would recommend Donna to any organization looking for top-notch results.
Hyacinth Bryant, Sr. Human Resources Manager -
City of Atlanta

Donna Satchell is an awesome speaker!   Her presentation on customer service was interactive, informative and high energy.  It reminded us of things we may have forgotten or stopped doing that can make all of the difference in accomplishing our goals! All of our members raved about Donna's session and want to have her back!
Ruth Harris, Workforce Special Projects Advisor - Centers for Disease Control (CDC) and Past President, Atlanta Chapter of Society of Government Meeting Professionals

 

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